Terms and Conditions

These rules apply when you create an account and play at Lucky Legends Casino. We may update them at any time, and changes take effect once they are published.

Who runs Lucky Legends Casino

The service belongs to Primrose Media Limited, company number 15804, with its registered address at Hamchako, Mutsamudu, on the Island of Anjouan, Union of Comoros. Our licence comes from the State of Anjouan, issued under its Computer Gaming Licensing Act 007 of 2005, and Anjouan law governs these rules.

Age and your account

You can only play with us from the age of 21, or from the higher gambling age that applies where you live. We may ask you to prove your age whenever we choose. Each player and each household may hold a single account, and duplicate accounts are closed with their withdrawals cancelled. Give us correct details when you sign up and keep them up to date, keep your password to yourself, and do not hide your location behind a VPN or proxy.

Identity checks

Before a withdrawal we complete a Know Your Customer check. We can ask for photo identification issued by a government, a recent utility bill showing your name and address, copies of the front and back of the cards you deposited with during the last three months and a selfie holding your document. Until we have verified what we asked for, some account functions may stay restricted.

Deposits

Every deposit has to come from a card, bank account or payment system registered in your name only. A deposit in a different currency is converted at the daily rate of our payment provider. Your player account is not a bank account and carries no interest or deposit insurance.

Withdrawals

We review each withdrawal request within 7 to 10 business days and send the approved payment within the same period. Weekly payouts start at $2,500 and grow with your VIP level. If your deposit was not wagered at least once, an 8% fee with a $4 minimum applies. Players who mainly deposit by card are paid by bank wire transfer, and crypto payouts are kept for players who mainly deposit with crypto.

Bonuses

Each promotion can be claimed a single time per person, family, home address, email address or shared computer. Unless an offer says otherwise, bonuses carry a 40x playthrough on slots, Plinko, keno, bingo, scratch cards and board games, and 60x on video poker and table games. Unless an offer allows them, with a bonus you may not play roulette, baccarat, craps, Pai Gow Poker, Pontoon 21, crash or shooting games, Sic Bo, War, Live Dealer, progressive games or tournaments. Deposit bonus amounts are non-cashable and come off your withdrawal.

Slot tournaments

Free Roll tournaments are open to players with and without deposits, and you need one deposit in the last three months to withdraw tournament winnings. Buy-ins come from your real money balance, and a cancelled tournament returns your buy-in.

Fair play and errors

Game results come from our random number generator, and the record on our server counts if it differs from what your screen shows. Winnings caused by a malfunction or a game error are void. Fraud, collusion, bots and the misuse of software errors can lead to account closure and withheld payments.

Complaints

Write to our Customer Service team through the links on our website from your registered email address, and we aim to reply within 28 days. You can also take a dispute to the Central Dispute System (CDS), a third-party service set up by our software provider.